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Over 40 years of expert care

Best UK Group & 5 star reviews

Established Clinics

Award winning treatment plans

Over 40 years of expert care

Best UK Group & 5 star reviews

Nationwide Clinics

Award winning treatment plans

Privacy Policy

The Private Clinic is committed to ensuring the of our patients and website visitors. This policy explains what personal data we may collect about you when you interact with us and how we use it.

Our promises

"The Private Clinic" is a trading name of "TPC Group Limited". For simplicity, "we" and "us" means TPC Group Limited.

TPC Group Limited is the data controller in relation to the processing of personal information that you provide us when using our services.

You can contact our Data Protection Officer at: 

Or write to:

Data Protection Officer
The Private Clinic
98 Harley Street
London
W1G 7HZ

Under data protection legislation, the data that organisations hold about you can be categorised as follows:

Personal Data: This is data related to an identifiable person or data that can be used to identify a distinct individual. of data we collect and process names, email addresses, location, telephone numbers, ID numbers and online identifiers. Where this policy states "your data/your personal data" we are referring to Personal Data unless otherwise stated.

Sensitive Personal Data: Sometimes referred to as "Special Category Data", this is data that is deemed to be more sensitive than the above personal data. For example, medical records, genetics, biometric data, details of ethnicity, sexual orientation. We only use this data for the of your treatment and to ensure you care and safety as a patient. We will usually ask for your to collect or process this data, though there may be instances where we are required or permitted to do so by applicable law (eg. To comply with public health requirements). We never use your sensitive personal data for marketing purposes.

Under data protection legislation, organisations must have one of a number of reasons for processing your personal data. Below we outline the bases we use and an example of the purpose for which it is used:

Consent: In some situations, we ask for your consent to your data for the purpose we have identified.

Contractual obligations: Sometimes we may need your data to fulfil our obligations.

Legal compliance: There may be some situations where we are required by law or regulatory bodies to process your data

Legitimate Interests: In some we require your data to pursue our in a way which might reasonably be expected as part of running our business and which does not significantly impact your rights or freedom.

We want to give you the best possible experience from your very first interaction with us. One way to achieve this is to better understand who you are by collecting data about you.We use this to make improvements to our service and to communicate information that you are likely to be interested in.There are many cases where we are required to collect and process data about you either to fulfil our contractual obligations to you or to comply with the law.We use your personal data for the following purposes:

We take the security of your data seriously and take all appropriate steps to protect it from unauthorised access, loss and misuse. We never sell any of your personal data for any purpose. Any sensitive personal data we may collect (such as medical records) is never used for marketing purposes and access to such data is further restricted.

We only keep your data for as long as is necessary to fulfil the purpose for which it was collected. At the end of the period, your data will either be deleted or anonymised so that it can be used in a way for statistical which helps us make improvements to our service and business.

To help us give you the best experience, our websites and emails contain cookies, web beacons and similar technologies. Cookies are small, harmless text files that are downloaded to your computer/device when you visit websites. They serve a range of purposes such as helping us understand our website usage, activity and user behaviour. For more information, see our .

We never sell or share your personally sensitive data with any third parties. We want to your trust in us as a reputable company and believe this is essential to ensure this.

However, we do use third to support, manage or deliver some of our day to day business services.

As a result, we may share non-sensitive personal data (such as phone numbers, email address and IP address) with the following type of companies we work with:

We select these companies carefully and take precautions to keep your data safe and protect your privacy:

You have many rights relating to your personal data including:

If you wish to exercise any of your rights, have a complaint or questions about this policy, please see the "Who are we?" for contact details.

There are several ways you can stop receiving marketing messages from us:

Please note these actions will only stop emails that are not related to booking confirmation/ payment confirmation/ medical aftercare. You may still receive email correspondence from The Private Clinic staff; for example emails to confirm your appointments.

In most cases your request will be processed immediately but occasionally it may take a few days to take effect so you may still receive emails from us during this time.

If you have previously unsubscribed but change your mind and wish to be included in our emails again, please call us or let a member of staff know. We will email you a request which you need to open and accept to start receiving our emails again.

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s data.

We may update this privacy policy from time to time to reflect how we use your personal data. We will notify you by e-mail (if we hold your email details) of any significant changes but we encourage you to review this policy regularly to stay informed of how we use your data.

If you have concerns about aspects of the way your data has been handled or used by us and are not with our response, you can report your concerns to the UK Information Commissioner Office (ICO). Details of how to do this are on the ICO website ().

We hope this privacy policy has been helpful in setting out the way we handle your personal data and your rights. If you have any questions that haven’t been covered, please contact our Data Protection Officer at:

Or write to:

Data Protection Officer
The Private Clinic of Harley Street
98 Harley Street
London
W1G 7HZ

This policy was last updated on the 21st November 2023

Cookie Policy

We use on our websites to improve your experience of our website and services. In this policy we will outline the cookies we use, what they do and what you can do about cookies.

Cookies are small, harmless text files that are to your computer/device when you visit websites. These files essentially your computer/device for specified purposes. Cookies can have a range of different purposes but these are the main reasons we use cookies:

For more information about cookies, please see: .

Our cookie policy consent prompt, served to first-time users or when you access our site from a different browser or IP address, enables you to select which type of cookies you accept. By choosing to accept cookies you consent to your data being used to show you personalised and non-personalised online adverts when you browse other websites and the internet.

If you decide for any reason that you do not wish to accept cookies, there are steps you can take to block them. For more information on how to check whether your browser is allowing cookies and to block them, please go to the settings of your browser. Typically the option to manage cookies will be found in a section called "Privacy" or similar. There should be options to block some/all cookies but you may need to refer to your browser for full details.

Below is a list of the main cookies we use on our websites and a description of what we use them for:

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in to made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies allow us to count visits and traffic so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less advertising.

Google Analytics
We use a number of relating to Google Analytics. These cookies allow us to analyse our website and identify areas of improvement. For full details of the cookies used by Google Analytics .

Google Adwords
We use cookies relating to Google Adwords. These cookies allow us to track the performance of our paid for links on Google search . For details of the cookies used by Google products .

Google Display Network
We may use cookies relating to Google Display Network. These allow us to track the performance of online display and video ads served on Google Display Network, including on YouTube. For details of the cookies used by Google products .

Microsoft Ads
We may use cookies relating to Microsoft Ads. These cookies allow us to track the performance of online search ads served on Microsoft websites. For details of the cookies used by Microsoft Ads .

Infinity
Infinity is a service that allows us to measure call centre interaction and identify the source of phone calls so we can understand the effectiveness of our efforts. For details of the cookies used by Infinity .

Meta
From time to time we may serve targeted adverts to promote our services on Meta owned platforms such as, but not limited to, and Nasolabial Fold (Smile Line Fillers) Instagram. To enable us to discover and target relevant segments of individuals and ensure the effectiveness of these adverts, our websites Facebook cookies. For details of how Facebook adverts work .

Microsoft Clarity
Microsoft Clarity is a service which provides behavioural metrics, website session replays, heat maps, visitor journeys and analytics to help us better understand your needs to make improvements which ultimately improve your experience. Neither Microsoft Clarity nor we will use this information to identify users. Any data you submit to us through our website will not be visible to nor collected by Microsoft Clarity. For details of the cookies and other technologies used by Microsoft Clarity .

Poptin
Poptin is a service we use to display pop-ups, forms, and other on-site interactions such as newsletter sign-ups or announcements. Poptin cookies help us manage when and how often these messages are shown, prevent you from seeing duplicate pop-ups, and track interactions (such as form completions) to improve performance. These cookies do not collect sensitive personal data. For more on how Poptin handles data,

CHEQ
CHEQ is a service which helps us secure our website and associated data assets against bots and others with potentially malicious intentions. This security also ensures the integrity of our data analytics to improve our accuracy and efficiency. For details of the cookies used by CHEQ, .

PixelYourSite
PixelYourSite allows us to reliably measure the performance and attribution of our marketing efforts on Meta’s advertising (such as Facebook and Instagram) by securely sending event data from our websites directly to Meta’s servers. For details of the cookies used by PixelYourSite, .

WhatsApp
WhatsApp is a messaging application that enables us to interact with users. The primary purpose is to provide an alternative means of . Users who choose to initiate a conversation with us via WhatsApp are encouraged to review WhatsApp Terms Of Service, .

Web Beacons
Web beacons are not cookies however they perform a similar task. We use beacons on our website and emails to understand user behaviour and the effectiveness of our . For example, beacons in our emails may enable us to know that you have opened an email from us which we use to understand the effectiveness of our email marketing efforts.

For further information on how we use your data please see our .

If you have any concerns or questions about our policies or how we handle your data, you can contact our Data Protection Officer at: 

Or write to:
Data Officer
The Private Clinic of Harley Street
98 Harley Street
London
W1G 7HZ

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The Private Clinic Group includes:

About The Private Clinic

The Private Clinic is a multi award winning medical group with clinics located across the UK. We have over 40 years’ experience in offering the best in advanced minimally invasive non surgical treatments and expert led surgical procedures in our clinics and hospitals. Our surgeons are all registered with the and we are regulated by the . The CQC is an independent regulator for health and social care in England. Last review March 10th 2023.

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Company reg: The Private Clinic is a trading name of TPC Group Limited (company registration number ) © 2026 The Clinic.

TPC Group Limited trading as The Private Clinic Harley Street London, which is an Appointed Representative of Chrysalis Finance Limited. TPC Group is a credit broker, not a lender. Chrysalis Finance Limited is authorised and regulated by the Financial Conduct Authority for credit broking and lending.